Anger Management
Understanding Anger: Yours and Others
Seminar Outline:
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. There is nothing wrong with occasional, moderate anger. It creates no lasting harm, but chronic, sustained anger can be harmful to both you and those around you.
Research tells us that those who do manage their anger at work are much more successful than those who don't. High self-awareness is a key element for anger management, because the use of anger management skills presupposes that you know when you are angry and recognize that anger as a cue that something is wrong. Anger is a learned response, and the anger response can be unlearned, with training, commitment and effort.
The co-worker who can productively confront his team-mate about his negative attitude increases his teams chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal and management happy, but makes her own day less troublesome. This one-day anger management training workshop is to help give you and your organization that edge in anger management.
How You Will Benefit:
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Be better able to recognize how anger affects our bodies, our minds, and our behavior
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Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger
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Be better able to control your own emotions when faced with other peoples anger
- Be better able to identify ways to help other people safely manage some of their repressed or expressed anger
What You Will Learn: 
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How anger affects our bodies and our minds
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Express feelings appropriately
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Prevent a build-up of frustration
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How to identify anger pay-offs
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How to identify trigger thoughts
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Develop your own personal sanctuary
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Identifying distorted thoughts
Who Should Attend:
Government employees, managers, supervisors, team leaders, engineers, personal assistants.
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