 Courses Overview Conflict Resolution
Conflict ResolutionGetting Along in the Workplace
Seminar Outline: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. Conflict occurs when two or more people try to take different actions or reach different goals. People who are highly competent can become ineffective during conflict. This two-day workshop is designed to help you identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach conclusion. How You Will Benefit: - Improve your ability to strengthen your image
- Become more confident that you understand another person’s message correctly
- Identify effective verbal and non-verbal communication
- Increase positive information flow to enhance productivity and performance
- Strengthen staff trust and morale
- Understand the 4 different kinds of conflict (intrapersonal, interpersonal, intragroup, and intergroup)
- Know that conflict isn’t always negative
- Be able to deal constructively with conflict situations
What You Will Learn:  - Interpersonal Communication
- Gender differences at work
- Guidelines for handling communication breakdowns
- Listening & questioning skills
- Giving and receiving feedback
- Activators, behaviours and consequences
- The signs and kinds of conflict
- Your conflict management style
- The 4 C’s of conflict management
- How to effectively handle a conflict situation
Who Should Attend: Managers, Supervisors, government employees, team leaders, team members, personal assistants | 
