 Courses Overview Critical Elements of Customer Service
Critical Elements of
Customer ServiceSet Standards of Service Seminar Outline: $399CAD plus applicable tax | | |
This one-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. How You Will Benefit:Clearly identify how you can become for effective in dealing with customers. Identify opportunities within the scope of your authority for dealing effectively with others. Identify the criteria for fair and responsible response to all customers
What You Will Learn: Evaluations Course Goals/Personal Goals Why Worry About Customer Service? Service Beliefs Who Are the Customers? Meeting Expectations Setting Targets and Standards Setting Goals Telephone Techniques Listening Techniques Techniques for Handling People Dealing with Difficult People Steps to Problem-Solving Resolving Conflict Team Effort Stress/Acting Assertively Evaluations
Who Should Attend: Customer service representatives, receptionists,government employees,personal assistants.
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