Critical Elements of Customer Service
Set Standards of Service
Seminar Outline:
This one-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.
How You Will Benefit:
- Clearly identify how you can become for effective in dealing with customers.
- Identify opportunities within the scope of your authority for dealing effectively with others.
- Identify the criteria for fair and responsible response to all customers
What You Will Learn:
- Course Goals/Personal Goals
- Why Worry About Customer Service?
- Service Beliefs
- Who Are the Customers?
- Meeting Expectations
- Setting Targets and Standards
- Setting Goals
- Telephone Techniques
- Listening Techniques
Techniques for Handling People
- Dealing with Difficult People
- Steps to Problem-Solving
- Resolving Conflict
- Team Effort
- Stress/Acting Assertively
Who Should Attend
Customer service representatives, receptionists,government employees,personal assistants.
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