 Courses Overview Dealing with Difficult People
Dealing with Difficult PeopleConflict Resolution Seminar Outline: $399CAD plus applicable taxes | | |
The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organizational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home; it’s a achievable option. But the vast majority of people cannot avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This one-day workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life. How You Will Benefit:- Recognize how your own attitudes and actions impact on others
- Find new and effective techniques for managing negative emotions
- Develop coping strategies for dealing with difficult people and difficult situations
- Identify those times when you have the right to walk away from a difficult situation
What You Will Learn:
- Interactions with others
- Reciprocal relationships
- The five-step process
- Managing your anger
- Managing other people’s anger
- De-stress options
Who Should Attend: Government employees, customer service employees, salespeople, managers, supervisors, team leaders, engineers, personal assistants. | 
