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"Excellent course, great instructor, learned a lot and will help me in all aspects of my life"

Jacques Ladouceur, Montreal Management Training Seminar attendee
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Dealing with Difficult People

Conflict Resolution

Seminar Outline:

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The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, PH.D., organizational psychologist and management consultant with Bramson Gill Associates and author of "Coping with Difficult People".

Great advice for those who work by themselves at home; it's an achievable option.  But the vast majority of us cannot avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent or downright sleazy.  In fact, success sometimes depends on your ability to work well with all of the above.

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people.  They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives.  This one day workshop will help you identify some of the ways you may be contributing to theses problems and give you some strategies to adopt at work and in your personal life.

How You Will Benefit:

  • Recognize how your own attitude and actions impact on others
  • Find new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from a difficult situation

What You Will Learn:

  • Interactions with others
  • Dealing with difficult people in the workplace
  • Reciprocal relationships
  • The five-step process
  • Managing your anger
  • Managing other peoples' anger
  • De-stress options  

Who Should Attend:

    Government employees, managers, supervisors, team leaders, engineers, personal assistants.


Our seminars are available in person at one of our training locations, in small group sessions at your place of work or online where indicated.  


Our most popular management training courses in Vancouver, Victoria and Montreal cover Anger ManagementStress ManagementTime ManagementCoachingManagement 101Minute Takers WorkshopEssential Skills for Administration Assistant and Public Speaking

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