Essential Skills for the Administrative Assistant
Seminar Outline:
This is a two-day workshop
designed for those who work in support positions, to help them improve
their everyday performance in an office environment. The two days will
help you identify productivity pay-offs and priorities, and build
better relationships with those around you and with the person to whom
you report.
How You Will Benefit:
-
Understand the importance of and how to present a professional presence at work.
- Improve your ability to organize, plan, prioritize and self-manage
- Improve critical communication skills such as listening, asking questions and being aware of body language
- Develop strategies for managing difficult people and situations
- Recognize techniques for being more assertive and managing your stress
What You Will Learn:
- You and your self-esteem
- Planning and prioritizing
- Working in a team environment
- How to take control of communication
- Dealing with criticism and anger
- Time management
- Setting goals and getting what you want in life
Who Should Attend:
Administrative assistants, Personal Assistants, government employees.
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