Managing Customer Service
Create an Atmosphere of Excellence
Seminar Outline:
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. Leading, creating, and enhancing a customer focused culture are essential within government departments.
This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service team leader, supervisor or manager. As you discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a €re-energizing time" to build and expand from where you are now.
How You Will Benefit:
- Identify ways to create an atmosphere of excellence
- Learn how to suspend your frame of reference
- Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs
- Recognize who the customers are and what they are looking for
- Learn what kind of leader you are and how to play on those strengths
- Develop a service management system
What You Will Learn:
- Who our customers are and what they expect
- Sustaining an individual level of engagement
- Communication skills
- Appropriate sharing
- Self-image & first impressions
- Effective leadership
- Situational leadership
- Developing your leadership style
- Managing employee engagement
- Communication skills
- Developing a Service Management System
Who Should Attend:
Managers, supervisors,government employees, sales people, team leaders and anyone who is responsible for customer service.
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