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"Excellent course, great instructor, learned a lot and will help me in all aspects of my life"

Jacques Ladouceur, Montreal Management Training Seminar attendee
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Conflict Resolution

Getting Along in the Workplace

Seminar Outline:

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All of us experience conflict.  We argue with our spouses, disagree with our friends and sometimes even quarrel with strangers at a hockey game.  At times we lose sight of the fact that all this conflict is normal.

Conflict occurs when tow or more people try to take different actions or reach different conclusions.  People who are highly competent can become ineffective during conflict.  This two day workshop is designed to help you identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach a conclusion.

How You Will Benefit:

  • Improve your ability to strengthen your image
  • Become more confident that you understand another person's message correctly
  • Identify effective verbal and non-verbal communication
  • Increase positive information flow to enhance productivity and performance
  • Strengthen staff trust and morale
  • Understand the 4 different kinds of conflict (intrapersonal, interpersonal, intragroup and intergroup)
  • Know that conflict is not always negative
  • Be able to deal constructively with conflict situations

What You Will Learn:

  • Intersersonal Communication
  • Gender differences at work
  • Discusing conflicts
  • Guidelines for handling communication breakdowns
  • Listening and questioning skills
  • Giving and receiving feedback
  • Activators, behaviours and consequences
  • The signs and kinds of conflict
  • Your conflict management style
  • The 4 C's of conflict management
  • How to effectively handle a conflict situation

Who Should Attend:

    Government employees, managers, supervisors, team leaders, engineers, personal assistants.

Our seminars are available in person at one of our training locations, in small group sessions at your place of work or online where indicated.  

Our most popular management training courses in Vancouver, Victoria and Montreal cover Anger ManagementStress ManagementTime ManagementCoachingManagement 101Minute Takers WorkshopEssential Skills for Administration Assistant and Public Speaking

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