 Courses Overview Selling Smarter
Selling SmarterSales Success Seminar Outline: It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood, at least in recent years. The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals—highly trained and groomed, with the characteristics of honesty, trustworthiness, and competence. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and listened to. And they don’t want you to forget them once the sale is made. Broadly defined, today’s top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. Two key objectives of this one day workshop are to help employees feel more comfortable and skilled in selling to their customers and to help them identify and address some of their customer service challenges. This one-day workshop will help you develop those skills, enabling you to sell smarter. How You Will Benefit:- Understand the wonderful paradox: helping other people get what they want gives us more of what we want.
- Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
- Recognize the difference between features and benefits of products and services, and develop a plan for increasing product knowledge.
- Identify the most critical elements of telephone sales and customer service
- Understand the power of your behavior for more successful sales and customer service.
- Develop communication skills to better share information and to better listen to the customer
What You Will Learn:  - Professionalism
- Defining Why You are in Sales
- Selling Product Benefits
- Managing Time
- Understanding Up-Selling
- How to Avoid the Ten Major Mistakes we Sometimes Make
- Setting SMART Goals
- Networking and Finding New Clients
Who Should Attend: Managers, Supervisors, government employees, team leaders, team members | 
