Succeed with Difficult ClientsSeminar Outline: The easiest way to deal with difficult people is to stay as far away from them as you can. Great advice for those who work by themselves at home; it’s a achievable option. But the vast majority of people cannot avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent or downright sleazy. In fact, success often depends on your ability to work well with all the above. Conflict occurs when two or more people try to take different actions or reach different goals. People who are highly competent can become ineffective during conflict. Dealing with difficult clients can descend into conflict. All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. This two-day workshop is designed to help you identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach conclusion. It will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life. How You Will Benefit:- Recognize how your own attitudes and actions impact on others
- Find new and effective techniques for managing negative emotions
- Communicate more assertively and effectively
- Become more confident that you understand another person’s message correctly
- Identify effective verbal and non-verbal communication
- Increase positive information flow to enhance productivity and performance
- Develop coping strategies for dealing with difficult people and difficult situations
- Identify those times when you have the right to walk away from a difficult situation
- Know that conflict isn’t always negative
- Be able to deal constructively with conflict situations
What You Will Learn: - The power of reciprocal relationships
- How to adapt to change
- The importance of interpersonal communication
- Listening & questioning skills
- Developing effective interactions with others
- Techniques for handling people
- How to effectively handle a conflict situation
- Resolving conflict
- Managing anger and negative feelings
- Setting Goals
- De-stress options
Who Should Attend:Receptionists,personal assistants, Government employees, customer service employees, salespeople, managers, supervisors, team leaders, engineers, personal assistants. | 
