Courses Overview    Workplace Violence 

Workplace Violence

Control the Risk 

Seminar Outline:

Violence of any sort has many roots. Rarely does it occur without warning; 99% of the time, there are warning signs of workplace violence. In most cases, workplace violence is like a thunderstorm, building slowly before exploding.

The goal of this workshop is to develop some tools that can help interrupt the storm.  Problem solving tools, communication strategies, anger management processes, and de-stress routines can all help alleviate anger and frustration, preventing the cycle from reaching the stage of violence.

A properly implemented violence policy and program is crucial to preventing workplace violence.  This three-day workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

• Understand what workplace violence is
• Be able to identify some warning signs of violence
• Understand the cycle of anger
• Understand Albert Bandura€s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others€ anger
• Have better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
• Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level

 What You Will Learn:

• Albert Bandura's Behavior Wheel
• Warning signs of violence
• Dr. McClure's seven step anger management process
• Communication skills
• Unlock the best in people
• Problem solving tools
• Stress management techniques
• Norman Keith€s nine components of a violence prevention program
• Turner€s fourteen stages of threat response
• Developing a risk assessment program
• Workplace threat policies and procedures
• Incident response checklist