Dealing with Difficult People - Montreal

How You Will Benefit:

• Recognize how your own attitude and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation

What You Will Learn:

• Interactions with others
• Reciprocal relationships
• The five-step process
• Managing your anger
• Managing other peoples' anger
• De-stress options