Essential Skills for Admins - Montreal

How You Will Benefit:

• Understand the importance of and how to present a professional presence at work.
• Improve your ability to organize, plan, prioritize and self-manage.  
• Improve critical communication skills such as listening and questioning.
• Learn to interpret body language. 
• Develop strategies for managing difficult people and situations.
• Recognize techniques for being more assertive
• Managing your stress

What You Will Learn:

• You and your self image
• Planning and prioritizing
• Working in a team environment
• How to take control of communication
• Dealing with criticism and anger
• Assertiveness
• Setting goals and getting what you want out of life