COMMUNICATION SKILLS
STRATEGIES FOR EFFECTIVE COMMUNICATION
SEMINAR OUTLINE
This two-day seminar is designed to help you improve your interactions with other people in both your workplace and at home. This workshop give participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop also helps participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants learn about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to better manage ourselves for a professional image.
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lasting harm, but chronic, sustained anger can be harmful to both you and those around you.
HOW WILL YOU BENEFIT
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Develop skills in asking questions that give you the information you need.
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Identify common communication problems that may be holding you back
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Learn what your non-verbal messages are telling others
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Develop skills in listening actively and empathetically to others
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Learn how to firmly stand your ground and your feelings heard
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Enhance your ability to handle difficult situations without being manipulated
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Be aware of the five types of relationships
WHAT YOU WILL LEARN
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How to define good communication
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Questioning techniques
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Listening techniques
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Communication barriers
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Five approaches to interpersonal relationships
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Assertiveness
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Persuading others
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Body language
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Self image
WHO SHOULD ATTEND
Government employees, managers, supervisors, team leaders, engineers, personal assistants.
Our seminars are available in person at one of our training locations, in small group sessions at your place of work or online where indicated.